1 General provisions
At www.thestarhouse.eu we are committed to ensuring the confidentiality and protection of your personal data, in our capacity as Administrator of the personal data you provide to us.
This Policy explains when and why we collect personal information (“personal information” and “personal data” are used as identical terms in this Policy) for people who visit our site and use our services, how we use it, the conditions under which we may to reveal it to others and how we keep it.
Any questions related to this Policy can be sent to e-mail: firstname.lastname@example.org
2 About us
We are www.thestarhouse.eu, and provide services, products or general information about our business.
Our address of management is 4000 Plovdiv, 6 Stoil Voivoda str. When we use “we” and “us” and verbs in this form in the text below, we mean www.thestarhouse.eu
3 How we collect personal information from you
We receive information about you when you use our site www.thestarhouse.eu, for example when you send a request for an offer / information, or in the process of requesting, ordering and using the services provided on the site.
4 What kind of personal information we collect
We only collect basic personal data about you, which does not include special categories of personal data (“sensitive data”). The personal information we collect may include name, address, e-mail address, telephone number, other data required by the Accounting Act and other laws, as well as information about which pages are visited and when.
5 Why we need your data
We need to know your personal data in order to provide you with the services offered through this site, within the framework of a contract between us in connection with their provision, as well as information that you have requested or explicitly agreed to. We will not collect personal data that we do not need for the above purposes.
6 How your information is used
We may use your information to:
- We provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;
- We provide new information directly related to the services you have requested;
- We respond to inquiries and provide you with information you have requested, including assistance in resolving issues arising in connection with your inquiries;
- We use re-marketing through trusted sites, including Google AdWords and Facebook;
- We are looking for your opinions or comments about the services and products / trainings we provide;
- We perform statistical analyzes and other analyzes to improve our services;
- We ensure the preservation of your interests in connection with the use of our site or services;
7 How long we keep your information
We keep your personal data only to the extent and as long as it is necessary for the relevant activity for which they are provided, or as provided in a contract between us, in compliance with the requirements and deadlines provided for in the Accounting Act, tax laws and other applicable laws. normative acts in the Republic of Bulgaria.
The data you provide for marketing purposes is kept until you notify us that you no longer wish to receive relevant information from us.
Once the purposes of processing your personal data have been achieved, we destroy them.
8 Who has access to your information
We will not sell, rent, or share your information with third parties for marketing purposes.
We may transfer your information to third parties – service providers, subcontractors and other related organizations only for the purpose of performing tasks and providing services for you on our behalf.
However, when we use third party service providers, we only disclose the personal information that is necessary to provide the service, and we have a contract with that third party that requires them to keep your information and not use it as their own. direct marketing goals.
We will not provide your information to third parties for their marketing purposes unless you have requested it, or it is necessary by law, judicial act or to prevent fraud or other crime.
Provision of your data to state authorities may be made only in the cases provided by law and in a volume that does not exceed the purposes for which they are requested.
The Commission for Personal Data Protection exercises legal control over the process of personal data processing and we provide full access to our personal data registers under the legal conditions.
9 Where we process your data
All personal data that we process are processed in Bulgaria, but for the purposes of hosting and maintenance this information is located in Bulgaria. Third parties do not have access to your personal data, except when required by law.
10 In which cases we will contact you
You have a choice whether to receive information from us or not.
We may contact you freely when and to the extent necessary to perform the services you have requested, the obligations under a contract between us, to provide new information directly related to the services you have requested in response to your inquiry, for the purpose of preserving your interests in connection with the use of our site or services, or on the basis of a legal requirement. We have the right to send an e-mail newsletter from the site to which you have subscribed with your e-mail address.
We will not contact you for marketing purposes by e-mail, telephone, text message, or mail unless you have given us your prior express consent, or the communication is directly related to you and meets the requirements of the General Regulation. for the protection of personal data (Regulation (EU) 2016/679),
11 How can you access, correct or delete your personal data
You have the right at any time to ask us:
access to your personal data collected in the process of providing and using the services, including: confirmation of whether we process your personal data, what categories they are, the purposes of this processing, and the recipients to whom the data is disclosed, and a message with a copy of your personal data that is processed and their source;
correcting information that you have requested from us when it has become incorrect or out of date, e.g. to your email address, and any other information;
deletion or blocking of your personal data when their processing does not meet the requirements of the Personal Data Protection Act or the General Regulation on Personal Data Protection (Regulation (EU) 2016/679);
notifying third parties to whom your personal data has been disclosed of this correction, deletion or blocking, except where this is not possible or involves excessive effort.
The action you wish to grant access to, correct, delete or block personal data is performed only in relation to your personal data. It is free of charge.
In order to request access, correction, deletion or blocking of your personal data that we process, you need to send us a written request containing:
- name, address and other data for identification of the respective natural person;
- description of the request;
- preferred form for providing the information under art. 28, para. 1;
- signature, date of submission of the application and address for correspondence.
- a notarized power of attorney, when submitted by an authorized person. The application can also be signed with an electronic signature.
The application is sent to email: email@example.com
We will comply with your request for access, correction, deletion or blocking within 14 days, subject to legal requirements and exceptions in this regard.
You will be notified of the decision to perform the requested action or the refusal to do so in accordance with the requirements of the law. The notification will be sent to you by post with a return receipt or can be received in person against a signature.
12 How can you file an objection or complaint against the processing of personal data
In cases provided by law, you have the right to:
object to us against the processing of your personal data if there is a legal basis for it; where the objection is justified, the personal data of the natural person concerned may no longer be processed;
object to the processing of your personal data for direct marketing purposes;
be notified before your personal data is first disclosed to third parties or used on your behalf for the purposes of the preceding paragraph of this article, giving you the opportunity to object to such disclosure or use.
If you wish to make any complaint about the way your data is processed, you can contact us at firstname.lastname@example.org. If you are not satisfied with our answer or do not think that we process your data in a lawful manner, you can contact the competent authority for personal data protection – the Commission for Personal Data Protection.
Address: Sofia 1592, Blvd. “Prof. Tsvetan Lazarov ”№ 2
tel .: 02/915 35 18, 02/915 35 15, 02/915 35 19, fax: 02/915 35 25
13 Available security measures to protect your information from loss, misuse or alteration
When you provide us with personal information, we take action to ensure that it is processed in a secure manner. The website www.thestarhouse.eu uses a protocol for secure communication SSL certificate. HTTPS authenticates the site and the corresponding web server on which it is uploaded. It also encrypts the connection between client and server in both directions, which provides protection against eavesdropping, forging or falsifying the content of messages. In practice, this provides sufficient guarantees that the user is linking to the correct site (and not a fake copy), and ensures that the content of messages between the user and the site cannot be read or tampered with by third parties. Additional information about HTTPS (https://bg.wikipedia.org/wiki/HTTPS).
Non-sensitive information (your email address, etc.) is usually transmitted over the Internet, and 100% security can never be guaranteed. In this regard, while we strive to protect your information, we cannot guarantee the security of the information you send us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security on our systems.
We will not use automatic decision making or profiling.
16 Links to other sites
17 Transfer of personal information outside Europe
If you use our services while outside the EU, your information may be transferred outside the EU to provide you with these services.
18 Revision of this Policy
We regularly review this Policy to ensure quality and lawful protection of your personal data. This Policy was last updated in March 2021 and is in line with the General Data Protection Regulation (Regulation (EU) 2016/679).